8:15 am NZST: a hardware issue was identified on the failed server and remediation plans are under way to improve redundancy.

8:04 am NZST: Last VM started, after a boot issue was identified on the VM (seperate to the outage)

7:29 am NZST: VMs were restarted. Most customer services restored.

Thu, 17 Apr 2025 7:06 am NZST: VMs on one of our pods stopped responding. We investigated and identified the active server member had stopped responding